1. Where do you ship?

Jiskana LLC currently ships only within the United States.
We do not offer international shipping at this time.

  1. How long does shipping take?

Orders are typically processed within 1–3 business days.

Estimated delivery times:

Standard Shipping: 5–10 business days
Expedited Shipping: 1-3 business days

Delivery times may vary depending on location and carrier delays.

  1. Which shipping carriers do you use?

We work with trusted U.S. shipping carriers, including:

USPS
UPS
FedEx

Carrier selection depends on package size, destination, and availability.

  1. Can I track my order?

Yes. Once your order ships, you will receive a confirmation email with tracking information.

Please allow up to 48 hours for tracking updates to appear.

  1. What payment methods do you accept?

We accept major credit and debit cards as well as other secure payment methods available during checkout.

  1. Can I cancel my order?

Orders may only be canceled before they are processed for shipment.

Once an order has been processed or shipped, it cannot be canceled.

  1. Do you accept returns or exchanges?

All products sold by Jiskana LLC are considered final sale.

We do not accept returns or exchanges unless the product arrives defective or damaged.

  1. What should I do if my item arrives damaged?

Please contact us within 48 hours of delivery and provide:

Your order number
Photos of the damaged item
Photos of the packaging

After review, we may offer a replacement or refund.

  1. How do I contact customer support?

You can contact us using the information below:

Email:
stacey@jiskana.com
Phone:
(351) 213-4711

  1. Are your products machine washable?

Care instructions may vary depending on the product materials. Please refer to the product description or care label included with your item for detailed cleaning instructions.

  1. Do colors look exactly the same in person?

We try our best to display accurate product colors and images. However, slight differences may occur due to screen settings and lighting conditions.

  1. How quickly do you respond to emails?

We aim to respond to all customer inquiries within 24–48 business hours.